Contact journer at info@journer.org

Published coordination channel

The guidebook’s emergency and coordination contact is Linda, telephone (+86) 18810906728, WeChat 731163942. Use that channel for inquiries about volunteer teaching, the combined diving pathway, school cohorts, and in-country incidents. Owner confirmation on 2026-10-04 records that info@journer.org exists. The source guidebooks still did not print that mailbox; both channels are now listed. Use email for school inquiries. Use Linda’s guidebook number for in-country coordination. They mention a Bali project public mailbox for safety agreements when travelers hire non-organization drivers; ask for that address during coordination if you need it.

Tell family the number before you fly. Save it under a name they will understand at 3 a.m. If you are a school, put it on the emergency card next to the airline app.

What to include so the first reply is useful

Role (student, parent, school, partner). Route (teaching or teaching plus water). Approximate season. Group size. Lodging preference at the guidebook level—Marriott-brand option versus volunteer house—without demanding a named property. Any safeguarding or medical constraints that affect diving or rooming. Do not paste passport numbers into WeChat until staff ask through a process you accept.

Response expectations

The source describes an online service group during the project with someone available to answer questions. Pre-departure response times are not quantified in the PDFs, so this site will not invent a “reply in two hours” promise. If a matter is medical or a lost passport, say so in the first line.

How to write the first WeChat message

Line one: who you are. Line two: teaching-only or teaching plus water. Line three: approximate season and group size. Line four: lodging preference at guidebook level. Line five: your hardest constraint (exam, ear issue, chaperone ratio, religious dress). Attach nothing that includes a passport number. If you are a school, say whether you need a safeguarding call before any quote.

Do not open with “Is this still happening in 2026?” The honest answer is: this website does not publish a grid; coordination is human. Do not open with a paste of another brand’s itinerary and “can you match this.” Match the source week or discuss a custom wrap. Copying a larger brand is how hour inflation starts.

Languages

The guidebooks are in Chinese; this public site is in English so schools and search engines can read the operator. Coordination with Linda may happen in Chinese. Say which language you can work in. Do not assume every house lead writes academic English. Patience is part of contact etiquette.

If Linda does not answer in one minute

In a true emergency in country, use local leads, local clinics, and your country’s consular services as appropriate. Linda’s number is a coordination channel, not an ambulance. Say “emergency” in the first word if it is one. If it is a packing question, it can wait until morning. Contact etiquette is part of safety: do not occupy a line with a souvenir question while someone else has a lost passport.

What not to send in a voice note

Do not send a three-minute voice note of feelings. Send text a coordinator can forward. Do not send a photo of a passport. Do not send a photo of a child. Do not send a spreadsheet of eighteen medical conditions in an open chat. Contact is a narrow pipe. Treat it like one.

If you need to pass a document, ask how. There may be a process that is not WeChat. Until you are told, describe the constraint without the sensitive file. “A student has an ear issue and may not dive” is enough to start. The clinic letter can follow a safer path.

If you are angry, wait twenty minutes. Angry first messages about a van that was five minutes late will occupy a line that a lost passport might need. Contact ethics is also safety. The number is public so you can use it well, not so you can use it constantly.